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800-824-9861

FAQ'S

How do I contact and/or schedule an appointment with Orthopedic Associates of SW Ohio?

Our phone number for all office locations is 800-824-9861. No matter which location you are trying to contact, please call this number. Our trained onsite phone operators will direct your call to the correct department or location. You may also use local numbers for Sidney (937-494-5266) or Greenville (937-569-0448)

What are your hours of operation?

Our phone hours are Monday through Friday, 8 am – 5pm.

What if I need to change my appointment time?

If you are unable to keep a scheduled appointment, please contact us at 800-824-9861 at least 24 hours in advance so that we can offer the time to another patient. We recognize that your time is valuable, and we will make every effort to avoid unnecessary waits.

What services are offered at each location?

We offer our patients a full range of services at our Little York Road and Yankee Street locations, including office visits, diagnostic imaging (MRI, x-Ray, fluoroscopy and ultrasound), physical therapy and occupational therapy.

Additional locations in Sidney, Greenville, Eaton and Springboro provide office visits. Diagnostic testing usually can be scheduled at your local hospital.

What hospitals can your doctors admit patients to?

We are proud to partner with Grandview, Southview, Sycamore and Kettering medical centers, Miami Valley Hospital, Wilson Memorial Hospital (Sidney), and Wayne Hospital (Greenville).

The nurses and staff who care for our patients at our partner hospitals are specialists dedicated to meeting the needs of orthopedic patients. Every aspect of the care they provide has been designed to enhance the patient experience and create optimal outcomes.

Not every Orthopedic Associates physician goes to every partner hospital. Ask your physician where he does surgery. Your final decision, which will depend in large part on insurance coverage, will be between you and your surgeon.

Why do I need to fill out paperwork?

The forms we ask you to complete are the only way we can collect information necessary for billing your insurance and begin to understand your medical condition. You can fill out this paperwork ahead of time online. Click here to complete paperwork before you arrive at your appointment.

Do you accept my insurance?

We are a preferred provider for most major insurance companies; however, it is ultimately your responsibility to contact your insurance carrier for confirmation prior to your appointment. We encourage all patients to verify their insurance participation in order to make an informed decision about their care.

Why do I have to pay a co-pay?

Under most insurance policies, a co-pay, which is set by the insurance company, is due at each visit, including follow-up visits. Orthopedic Associates does not determine co-pays. It is the patient's responsibility to pay his or her co-pay at the time of service.

What if I have questions about billing?

We will gladly assist you with any questions you have regarding your bill. Please call 800-824-9861, Monday through Friday, 8am – 5pm. Ask for the Billing Department.

Why am I getting different bills from different providers?

Orthopedic Associates bills for the surgeon's part of a surgery. The hospital or surgery center bills separately for their services. In some cases, there also may be a separate charge from the anesthesiologist's service.

If you need assistance understanding your bill or would like to make payment arrangements, please call us at 800-824-9861, Monday through Friday, 8am – 5pm.

Will you bill my primary and secondary insurance?

As a service to you, we will bill your primary and secondary insurance providers as long as we have your insurance information on file. After your primary insurance provider has paid its amount, your secondary insurance will be billed. In order to provide you reliable billing services, it is important that you notify us of changes in your insurance coverage.

Do you offer payment arrangements?

If you are unable to pay your balance in full, contact us immediately. One of our billing specialists can help you set up payment arrangements.

Why did insurance deny my claim?

Your insurance (including Medicare and Medicaid) may not pay for some of the supplies and services you receive. After the insurance company has processed your claim, we will bill you for noncovered services as well as for deductibles, co-pays or co-insurance payments you may owe as specified by your insurance company. If you have questions about what your insurance will pay, please contact your insurance company.

How do I get my medical records or any x-rays/MRIs?

You must fill out a request form stating that we have permission to release your records. After we receive this release, your records will be processed and forwarded to the designated party. There may be a processing fee to cover preparation costs. Click here for a Medical Records Release form.